Company Information
Q. What is your company’s mission statement?
A. Our mission statement is as follows:
• We are proud to be a leader in retailing fresh roasted coffee and fresh bakery products.
• We will achieve continuous growth in sales and profits, along with our partners, in each of our divisions.
• We will attract guests by the appeal of our brands and our stores, and they will return for our quality products and superior service.
• We will create a positive corporate environment, which stresses the value of community and Partnerships, continuous learning, achievements, and the opportunity for growth. A. Restaurant hours vary by location. To view the hours of operation at the location nearest your, please see our Store Locator. A. As a franchise network, prices may vary by restaurant location. To obtain a complete price list for the location of your choice, please contact the restaurant nearest you. A. Gift cards are available for purchase at most of our restaurants, across Canada. The card can be activated for whatever amount you require, and then recharged at participating Timothy’s, Michel’s Baguette and mmmuffins® restaurants. A. Timothy’s coffee frequency card was phased out when we introduced our Signature Card in 2005. By discontinuing a number of local store loyalty programs, Timothy’s is able to offer a consistent loyalty program, nationally. A. Our Signature Cards are currently valid at our restaurants only. A. Yes, the following Fair Trade coffees are available for order from each of our restaurants, based on consumer demand in their local area:
• Nicaraguan Fair Trade Organic
• Fair Trade Colombian Dorado
• Costa Rica Las Nubes
Timothy’s offers many additional ethical and exceptional coffees, including Rainforest Alliance and organically certified coffees:
• Rainforest Espresso
• Morning Blend
• Parisian Nights
• All flavoured coffees (excluding decaffeinated flavours)
• Mexican Swiss Water Decaf
• Mexican Organic
• Colombian La Vereda
• Costa Rica Women in Coffee
These coffees are identified on our "brew line" by a distinctive card, which sits in the handle of the thermal pots. If you do not see any of these coffees in your Timothy’s restaurant, please speak with the owner/operator about their availability.
You can also enjoy these coffees at home and at work in a variety of convenient formats. Learn more about our ethical and exceptional coffee varieties by visiting our Social Responsibility pages or shop for coffee. A. Yes, the following Timothy’s Organic coffees are available in a K-Cup format?
• Mexican Organic
• Mexican Swiss Water Decaf
• Nicaraguan Fair Trade Organic
• Organic Espresso (coming soon) A. All Timothy’s coffees and teas are certified Kosher. A. Yes, Timothy’s hot chocolate products are certified Kosher under the supervision of KSA. A. Under the Canadian Food and Drugs Act, food retailers are not required to disclose ingredients and nutritional information for food prepared on the premises of a retail business or food sold in restaurants. However, as a customer service, Timothy’s voluntarily provides nutritional information for many of its beverages.
If you do not see nutritional information for a beverage of your choice on our website, you are welcomed to contact us for nutritional information on that specific item.
Since many of our franchised restaurants order food from various suppliers, you may also ask the franchisee of your nearest Timothy’s restaurant to contact their suppliers to request nutritional information for their own products. A. Pure (without ingredients added) ground coffee is gluten free; however, flavoured coffee would need to be evaluated on an individual basis. A. A K-Cup is an individually packaged, single-serve portion of coffee, tea and other specialty hot beverages, including hot chocolate. It is sealed with foil, for freshness. K-Cups are for use in Keurig brewers. A. To brew a single cup of coffee, tea or hot chocolate from a K-Cup, you will require a Keurig® home brewer system, available at participating Timothy’s restaurants or on our website. Simply place a cup under the spout, open the brewer drawer – located at the top of the machine – and insert the K-Cup into the drawer. Close the drawer and press the brew button.
While secured in the brewer drawer, the airtight K-Cup is pierced from above and below, and a pre-measured amount of pressurized hot water flows through the individual K-Cup package at the ideal temperature, brewing the product directly into the cup located beneath the spout, within 30 seconds. A. Yes, K-Cups can be purchased at Timothy’s restaurants. If they are not available for sale at your local Timothy’s restaurant, please speak to the franchise owner/operator about the possibility of ordering them from our roasting plant.
You can view our entire selection of over 40 varieties of coffee, tea and specialty beverage K-Cups on our website. A. Timothy’s coffee K-Cups only contain 100% Arabica coffee. An eight ounce cup of a 100% Arabica coffee beverage, made from one of Timothy’s K-Cups, contains:
• 65 mg – 75 mg caffeine
• 1g carbohydrate (4 calories)
The addition of any flavouring, at our roasting plant, will add 0.3 g carbohydrate (0.8 calories). All other nutritional values for coffee are 0.0.
For more nutritional information, please see our nutritional calculator. A. Beginning May 1st, 2009, Timothy’s K-Cup variety pack will contain 22 K-Cups, as follows:
• 2 packs Extra Bold Parisian Nights coffee
• 2 packs Kona Blend coffee
• 2 packs Breakfast Blend coffee
• 2 packs Fair Trade Colombian Dorado coffee
• 2 packs Italian Blend coffee
• 2 packs Decaffeinated Colombian coffee
• 2 packs Hazelnut coffee
• 1 pack Extra Bold Rainforest Espresso
• 1 pack Extra Bold Sumatran Gold coffee
• 1 pack Mexican Organic coffee
• 1 pack French Vanilla coffee
• 1 pack English Breakfast tea
• 1 pack Chai tea
• 1 pack Green tea
• 1 pack Canarino Italian hot lemon beverage A. Timothy’s white hot chocolate K-Cups contain modified milk ingredients, lipolyzed cream and whey protein isolate (soy lecithin). A. At Timothy’s, environmental and social awareness is close to our hearts. As one of the first coffee roasters to create relationship coffee programs that assist farmers, protect land use, and promote sustainable coffee growing practices, we are always looking for new ways to create what we like to call a “greener bean”.
Packaging is an important area of focus for all of us at Timothy’s and we are constantly looking for ways to minimize environmental impact, while ensuring product quality and freshness and we continue to look for packaging solutions that reduce our environmental impact.
Due to the packaging materials required to keep K-Cup products fresh, they are not currently recyclable. However, we also offer the My K-Cup reusable filter basket that allows consumers to use their own coffee in their Keurig home brewer, without creating waste.
Timothy’s also offers a variety of other formats that are potentially less environmentally impactful, such as coffee pods (round, compressed filter packs made with recyclable filter paper for use with pod brewers), fraction packs (tear pouches of ground coffee for traditional brewers), whole bean or ground valve bags. For more information on our coffee formats, visit our shopping pages or contact us. A. Timothy’s products are available online (free shipping with one case minimum order, or orders over $50.00), in retail outlets and in a variety of grocery locations throughout the United States. A. It is possible that you visited a discount “grocery site.” However, when you add shipping costs, customs and brokerage fees to listed prices, cost variances typically decrease.
Please continue to visit us online, where you will find discounts and savings, from time to time. A. Our pods are 61 mm in diameter and vary in weight – from 9 grams to 11 grams of 100% Arabica coffee – and, therefore, are compatible with certain commercial brewers (i.e., Krups, Senseo, Grindmaster OPOS and Bunn). A. Since the majority of our restaurants are franchised, products offered at Timothy’s may vary from location to location. With that in mind, we invite you to contact your local Timothy’s restaurant to inquire about pods. You can also shop for them online. A. Our Chai Tea is contains black tea and a mixture of Chai spices, consisting of cinnamon, cloves, ginger and cardamom. A. Pure ground coffee and tea are gluten free. However, flavoured coffee and tea would need to be evaluated on an individual basis. A. Timothy’s Lemon Blueberry Tea K-Cups contains hibiscus, rosehips, cinnamon, lemon grass, roasted barley malt, roasted chicory root – with natural and artificial lemon and blueberry flavouring. A. Timothy’s uses the “solvent method” of decaffeination to produce the majority of its decaffeinated coffee, including coffee K-Cups. Through this process, the green beans are:
1. Warmed
2. Soaked in a saturated solution of water and Methylene Chloride
3.Rinsed with the saturated solution to quickly remove as much caffeine as possible
4.Steamed to remove the solvent
5.Steam dried in mechanical driers
Since coffee is roasted at 400°F - 500°F and brewed at 192°F - 200°F, all residual solvent remaining after the drying process evaporates during the roasting and brewing processes.
Timothy’s also carries Water Decaffeinated coffee in a whole bean format (Mexican Swiss Water Decaf). A. Methylene Chloride is an organic chemical, which acts as a solvent and extracts caffeine from beans—leaving the coffee flavour components intact.
According to QUSAC Canada Inc., it takes 6 Kg of Methylene Chloride to decaffeinate 1 Kg of coffee. A. Methylene Chloride evaporates very easily, at a low temperature (170°F). If, however, there is any Methylene Chloride left after decaffeination, it will completely evaporate at temperatures between 400°F - 500°F, in the roasting machine or in the brewing process (done at 200°F). For these reasons, the U.S. federal Food and Drug Administration (FDA) has approved Methylene Chloride for use in the decaffeination process and considers it safe.
Government agencies worldwide have yet to find links between solvents used to decaffeinate coffee and health issues. A. Although taste preferences vary from individual to individual, many expert cuppers and consumers prefer the taste of decaffeinated coffee produced using the Methylene Chloride decaffeination process, versus other methods. A. In the Swiss Water Decaffeinated process, green coffee beans are soaked in water that is close to the boiling point – to extract the caffeine and coffee flavour oils from the beans. The water is then separated into a tank and passed through charcoal filters to remove the caffeine.
The “Swiss Water Process” is owned by the Swiss Water Decaffeinated Company, located in Burnaby, British Columbia, Canada. A. Timothy’s uses the CO2 method to decaffeinate tea. CO2 is a non-toxic, colorless and odorless gas that occurs naturally in our environment. It has no special solvent capabilities, so it must first be converted to a “supercritical” substance – gas with liquid properties. This makes it a very strong solvent and allows it to flow freely through natural materials, such as coffee beans and tea leaves.
Before the decaffeination process can begin, tea leaves must be soaked in water. They are then loaded into an extraction autoclave, which is subsequently sealed with a special mechanism and pressurized. There, the decaffeination process begins.
CO2 is the most selective method of decaffeination because it prevents oxidation during the decaffeination process and leaves the more polyphenols/antioxidants intact, though at significantly reduced levels.
Timothy’s decaffeinated teas contain approximately 0.4% caffeine. A. All green and black teas contain caffeine. However, some brands have less caffeine than others. Timothy’s also offers decaffeinated green and black teas in a variety of formats, including tea bags and k-cups.
Timothy’s Green tea has about 7 mg of caffeine per ounce. A. Our Lemon Blueberry tea does not contain caffeine. A. It is not Timothy’s practice to charge for hot water, unless restaurant guests wish to brew tea using their own tea bag or soup packages brought to our restaurants – from home. Nevertheless, this is at the discretion of our franchise owners. A. The majority of our restaurants are franchised; and as such, display artwork in their locations at their discretion. To inquire about displaying your artwork in the location(s) of your choice, contact the franchise owner/operator. If s/he agrees to your proposal, s/he will contact our office, to obtain approval for this type of local store marketing. A. There are many factors that contribute to restaurant closure. For example, franchisees may choose not to renew their lease agreements.
Visit our store locator to find another location near you. A. Since the majority of our restaurants are franchised, recruiting is done locally. To inquire about career opportunities at the location of your choice, please contact the franchise owner directly, or mail your résumé to mailto:careers@timothys.com for positions at our corporate restaurants. A. Due to the nature of the environment (i.e., hot surfaces, coffee, espresso, etc.), you must be at least 15 years of age and possess a valid social insurance number. A. The My K-Cup reusable filter basket is an easy and convenient way to switch between K-Cups and your own ground coffee in any of the following Keurig® home brewers: Mini B30, Elite B40, Ultra B50, Special Edition B60, Platinum B70 and Breville Keurig. A. K-Cup brewers differ according to coffee cup sizes, the size and portability of the water reservoir, and overall aesthetics (i.e., chrome accents, backlit LCD control center, programmable LCD center, adjustable temperature control, and brew technology). Generally, the higher the model number, the more features to be had. View comparisons. A. Shipping charges vary, according to weight, destination, and your order total. Please see below for a shipping charges guideline that applies to online orders.
Note: The rates listed below are estimates only.
If you have questions regarding your online order please contact our Customer Service Department. Click here to fill out our online form or call 1.888.WE.ROAST (1-888-937-6278).
Guideline for Canadian Shipping Charges (CAD)
Up to $29.99 $7.95
$30.00 to $39.99 $8.95
$40.00 to $50.00 $9.95
$60.00 to $62.99 $10.95
$63.00 and Over Free Shipping
For the Northwest Territories, Yukon or Nunavut shipping rates, please contact customer service at 1-888-WE-ROAST (1-888-937-6278).
** If you have placed an order for shipment to the Northwest Territories, Yukon or Nunavut, you will be contacted via email by a Customer Service Representative to verify shipping rates for your order prior to processing.
Guideline for US Shipping Charges (USD)
Up to $29.99 $9.95
$30.00 to $39.99 $10.95
$40.00 to $44.99 $11.95
$45.00 and Over Free Shipping
Note: The rates listed below are estimates only.
The guideline for US Shipping Charges applies to orders shipped to destinations in the continental United States and therefore does not apply to the states of Alaska and Hawaii. If you have questions regarding your online order please contact our Customer Service Department. Click here to fill out our online form or call us at 1.888.WE.ROAST (1-888-937-6278). A. Please contact our Customer Care representative at 1-888-WE-ROAST (937-6278), Ext. 240, to inquire about the status of your order. A. Please contact our Customer Care representative at 1-888-WE-ROAST (937-6278), Ext. 240, to place your order manually. A. Please visit the My Account page and select the Forgot Password link. Follow the prompts: enter your email address and click on Submit. Your login information will be sent to the email address on file in your account.
Should you still encounter difficulty logging in, please contact our Customer Care representative at 1-888-WE-ROAST (937-6278), Ext. 240, obtain a temporary password. A. Simply log onto your account to make changes to your order. A. Transit time may vary. Please contact our Customer Care representative to inquire about your individual order. A. Transportation methods may vary, according to individual needs. However, we typically use Purolator. A. Please check our website for product information. A. Please contact our Customer Care representative at 1-888-WE-ROAST (937-6278), Ext. 240, for instructions on cancelling recurring orders. A. This site supports the use of multiple browsers, including Internet Explorer, Firefox, Google Chrome and Safari. It is best viewed with Internet Explorer 6.0 or 7.0. A. The information you submit to us via this site is kept secure through Secure Socket Layer (SSL) encoding technology. SSL technology is a standard encryption protocol for transmitting private communications. Pages that are secured via SSL technology will automatically display a lock in your browser window. Always check to ensure the lock is displayed before submitting any personal information online. A. If you need help shopping online or have questions regarding your order or online account, visit our contact us page or contact a customer service representative between 9:00 AM and 5:00 PM EST at 1-888-WE-ROAST (1-888-937-6278) ext. 240.
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